This Return, Refund & Exchange Policy explains when the Customer may request a return, refund or exchange from PETVERSE MALAYSIA SDN BHD 202601025958 (1688054-D), and what the Company needs in order to process that request.
Qualifying for a Return
Items sold are not exchangeable or refundable, except where one of the following applies.
The Company sent the wrong item.
The item received does not match the specifications, description, features or information advertised on the website.
The item arrived spoiled, damaged or defective.
Delivery took longer than the timeline set out in the Shipping Policy.
Providing Evidence
A request cannot be processed without supporting evidence, and the Customer should be ready to provide the following.
A continuous unboxing video showing the unopened parcel, shipping label, packaging and the item itself.
A video of the item’s first use, where that applies.
Photographs, order details or any other supporting document the Company requests.
Requesting a Return
Requests go to petverse-m@outlook.com and must reach the Company within 24 hours of the item being received.
A request made after the 24-hour window, or made without the required evidence, will not be accepted.
If anything here is unclear, the Customer is welcome to ask:
📧 Email: petverse-m@outlook.com
🏢 Address: 43, GAT JALAN PRANGIN 10300 GEORGE TOWN PULAU PINANG
🌐 Website: https://petverse-m.com/contact-us/