This Shipping Policy sets out how PETVERSE MALAYSIA SDN BHD 202601025958 (1688054-D) gets orders to the Customer, covering the regions served, processing times, delivery windows and shipping costs.
Delivering Across Malaysia
The Company ships nationwide, reaching both halves of the country.
Peninsular Malaysia — every state is served.
East Malaysia — Sabah and Sarawak are both served.
Processing an Order
Once placed, an order moves through preparation before it ever reaches a courier.
Processing takes 1–3 business days, not counting weekends or public holidays.
A confirmation email carrying the tracking information follows dispatch.
Choosing a Delivery Window
The Company does not currently offer overnight or next-day delivery. The table below sets out the standard timeline for each region.
Note: these windows are estimates, and can shift with courier scheduling, public holidays or severe weather.
Paying Nothing for Shipping
Free Shipping applies to every Customer as standard.
Standard delivery carries no charge.
Bulk or specialised promotional orders may still be priced at checkout by weight and destination.
Tracking a Parcel
Once the order is handed to the courier, the Customer receives an email or SMS carrying a tracking number and a link to follow the parcel’s progress in real time.
If anything in this policy is unclear, the Customer is welcome to ask:
📧 Email: petverse-m@outlook.com
🏢 Address: 43, GAT JALAN PRANGIN 10300 GEORGE TOWN PULAU PINANG
🌐 Website: https://petverse-m.com/contact-us/