This Cancellation Policy covers how and when the Customer may cancel an order placed with PETVERSE MALAYSIA SDN BHD 202601025958 (1688054-D), and how any refund that follows is handled.
Cancelling an Order
The Customer may cancel an order within 24 hours of purchase and receive a full refund.
Once that 24-hour window has passed, cancellation may no longer be possible if the order has already been processed or shipped.
Requesting a Cancellation
Cancelling an order starts with a message to the Company’s support team.
The Customer contacts support with the order number in hand.
Support checks the order’s status and confirms whether it still qualifies for cancellation.
Getting Refunded
Once a cancellation is approved, the refund goes back to the original payment method.
The Customer can expect the refund within 7–14 business days.
If anything here is unclear, the Customer is welcome to ask:
📧 Email: petverse-m@outlook.com
🏢 Address: 43, GAT JALAN PRANGIN 10300 GEORGE TOWN PULAU PINANG
🌐 Website: https://petverse-m.com/contact-us/