This Privacy Policy sets out what PETVERSE MALAYSIA SDN BHD 202601025958 (1688054-D) collects from the Customer, how that information is used, and what rights the Customer holds over it.
Collecting Information
The Company gathers a few categories of information in the course of running the site.
Personal information — name, email address, phone number, shipping address and billing address.
Payment information — card or other payment details, processed through third-party payment gateways.
Order information — products purchased, order history and preferences.
Website usage data — IP address, browser type, device details, pages visited and cookies.
Using What Is Collected
That information supports the following, and nothing beyond it.
Fulfilment — processing and completing the Customer’s orders.
Communication — reaching out about a purchase, a support query or a promotion.
Optimisation — improving the website and the overall shopping experience.
Security — guarding against fraud and keeping the site safe.
Compliance — meeting the Company’s legal and regulatory obligations.
Sharing Information Responsibly
The Company never sells or rents personal information. It is, however, shared with:
Trusted partners who help run the site — hosting, payment processing and shipping among them.
Legal authorities, where the law requires it.
Every one of those partners is contractually bound to protect the data to the Company’s standard.
Keeping Information Secure
The Company applies industry-standard safeguards, including SSL encryption, secure servers and ongoing monitoring, though no transmission over the internet can be called 100% secure.
Using Cookies
Cookies and similar tools help the site run smoothly, measure performance and personalise content. The Customer can disable them through browser settings, though parts of the site may then work less well.
Knowing Your Rights
The Customer holds the following rights over their own information.
Access and correction — requesting a copy of the data held, or a correction to it.
Deletion — requesting that data be removed, subject to legal or administrative requirements.
Opting out — unsubscribing from marketing communications at any time.